Client Services Technician

March 28, 2022
Long Island Campus
I.T. Services

St. Joseph’s College is looking to fill a full time position (9-5pm Tuesday-Friday, 8-4pm Saturday) on our Long Island campus. Technician will be responsible to provide technical (both hardware and software) support to computer clients of St. Joseph’s College. Answer questions or resolve computer problems for clients in person, via telephone or remote software.  
 
Essential Functions include but are not limited to the following:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Troubleshoot network, hardware and software problems by identifying, documenting and resolving issues.
  • Troubleshoot, support, and maintain Audio/Video equipment.
  • Install, test, and perform repairs to hardware, software, peripheral equipment following design and installation specifications.
  • Set up equipment for employee or student use, performing hardware imaging, software deployment and ensuring proper installation of cables, operating systems, or appropriate software.
  • Participate in creation or maintenance of IT standards and procedures.  
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities within the ticketing system.
  • Read technical manuals, documented procedures, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Document instructions and procedures for proper install of new software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.

                                                                                                                       
Qualifications:

  • Training in vocational school, related on-the-job experience, or an Associate’s degree.  Two or more years of work-related experience.  
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Knowledge of principles and processes for providing customer and personal services.
  • Strong telephone and interpersonal contact skills required.
  • Excellent communication and documentation skills with attention to details and quality.
  • Ability to manage multiple tasks and set priorities with little supervision.
  • Ability to cover late evening shifts and Saturday when required.

 Please email cover letter, salary requirements and résumé to [email protected].  

All employees are required to be vaccinated against COVID-19. All prospective faculty and staff not already vaccinated will need to show proof of first dose before their date of hire. Booster shots are also required, if and when eligible. Exemptions may be considered for those with sincerely held religious beliefs and/or documented medical conditions. An exemption needs to be filed and accepted before the date of hire.


It is the policy of St. Joseph's University not to discriminate on the basis of race, color, religion, sex, national or ethnic origin, sexual orientation, gender identity or expression, citizenship, age, handicap, disability, genetic history or predisposition, status as a victim of domestic violence, military status, status as a protected veteran, marital status or status of an individual in any group or class protected by applicable federal, New York State or New York City Law. This policy applies to all terms and conditions of employment, educational programs, admissions policies, financial aid, and all other school administered programs or policies. This policy is implemented in compliance with all applicable federal, state, and local statutes or regulations.

St. Joseph's University, New York is an Equal Opportunity Employer M/F/D/V/SO.