Client Services System Specialist

March 30, 2022
Brooklyn Campus
I.T. Services

St. Joseph’s College is looking to fill a full time (10-6pm Monday-Friday) position on our Brooklyn campus. Technician will be responsible to provide technical (both hardware and software) support to computer clients of St. Joseph’s College. Answer questions or resolve computer problems for clients in person, via telephone or from remote locations.  Help manage and mentor federal student workers that help support the open computer areas or help desk area. Maintains, supports, and implements Client Services’ centralized server applications.

Essential Functions include but are not limited to the following:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Install and perform repairs to hardware, software, peripheral equipment following design and installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Document instructions and procedures for proper install of new software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Actively involved with testing and implementing new technology initiatives.
  • Train and mentor Technician I’s with troubleshooting various hardware and software
  • Installs, maintains and troubleshoots system applications for the client services department
  • Trains and documents the ITS staff on the usage of these system applications.

Qualifications:

  • Four or more years of work-related experience. Bachelor's degree required.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language to non-technical staff and end users.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Knowledge of principles and processes for providing customer and personal services.
  • Strong telephone and interpersonal contact skills required.
  • Ability to use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.  

Please email a cover letter, salary requirements and résumé to [email protected].

All employees are required to be vaccinated against COVID-19. All prospective faculty and staff not already vaccinated will need to show proof of first dose before their date of hire. Booster shots are also required, if and when eligible. Exemptions may be considered for those with sincerely held religious beliefs and/or documented medical conditions. An exemption needs to be filed and accepted before the date of hire.


It is the policy of St. Joseph's University not to discriminate on the basis of race, color, religion, sex, national or ethnic origin, sexual orientation, gender identity or expression, citizenship, age, handicap, disability, genetic history or predisposition, status as a victim of domestic violence, military status, status as a protected veteran, marital status or status of an individual in any group or class protected by applicable federal, New York State or New York City Law. This policy applies to all terms and conditions of employment, educational programs, admissions policies, financial aid, and all other school administered programs or policies. This policy is implemented in compliance with all applicable federal, state, and local statutes or regulations.

St. Joseph's University, New York is an Equal Opportunity Employer M/F/D/V/SO.